Flu Vaccination Programme

For general enquiries about flu or to rebook your flu vaccination appointment call 01698 687456 (Monday to Thursday, 9am to 5pm and Friday 9am to 4.15pm).

Due to the high volume of enquiries, you may not get through straight away. Please note: this helpline cannot provide details about individual appointments.

If you would like to rebook your appointment, you can now email us. Please send the following details to FluRebookingAppointments@lanarkshire.scot.nhs.uk:

• Contact telephone number (preferably a mobile number – so we can send your appointment details)
• CHI number (you will find this on your appointment letter)
• Date of birth
• First name and surname
• Date and venue of original appointment
• Times when you are unable to attend

If you would like to cancel your appointment, but not rebook it, or tell us that you have received your vaccination elsewhere, you do not need to contact us. We have processes in place to make sure your appointment isn’t wasted.

Visit our Flu web page for more local information.

Main Switchboard

For the main switchboard contact 01236 748 748.

• University Hospital Hairmyres
  Tel: 01355 585 000

• University Hospital Monklands
  Tel: 01236 748 748

• University Hospital Wishaw
  Tel: 01698 361 100

You can find further contact details for NHS Lanarkshire’s three university hospitals, including ward telephone numbers, in our hospitals sections for University Hospital Hairmyres, University Hospital Monklands and University Hospital Wishaw.

Hospitals

• University Hospital Hairmyres
  Tel: 01355 585 000

• University Hospital Monklands
  Tel: 01236 748 748

• University Hospital Wishaw
  Tel: 01698 361100

You can find further contact details for NHS Lanarkshire’s three university hospitals, including ward telephone numbers, in our hospitals sections for University Hospital Hairmyres, University Hospital Monklands and University Hospital Wishaw.

Minor Injuries Clinics

NHS Lanarkshire has five drop-in minor injury clinics. They can treat a range of illnesses and injuries including sprains, strains, minor burns, bites and cuts. You don’t need an appointment to attend but your waiting time will vary since patients are treated in order of greatest-need. There are minor injury services within each of our acute hospitals – Hairmyres, Monklands and Wishaw.  There are also two stand-alone minor injuries units at Kello and Lady Home Hospitals. You can access these units at the following times.

Acute Hospitals – 7 days per week –

• Hairmyres Hospital (9am-9pm)
• Monklands Hospital (9am-9pm)
• Wishaw General Hospital (9am-9pm).

Community Hospitals – 7 days per week –

• Kello Hospital (24 hours)
• Lady Home Hospital (24 hours).

To find your nearest minor injury clinic in Lanarkshire, visit NHS Inform or call them on 0800 22 44 88 or watch our Meet the Experts video on minor injuries units.

Health Centres

For individual GP Practice details see the NHS Inform Service Directory

Community hospitals

Health and Social Care Partnerships in Lanarkshire

The principal aim of the integration of health and social care is to improve the health and wellbeing of the people in the area.

To make this happen, the respective health and social care partnerships of North and South Lanarkshire are ensuring that the expertise and resources of health and social care services are combined, shared, coordinated – and plans made jointly – with the person at the centre of these collective efforts.

Key partners also include the third sector, the independent care sector, unpaid carers and a range of stakeholders – including people at the very heart of our communities.

For more information visit South Lanarkshire Health and Social Care Partnership or Health and Social Care North Lanarkshire websites.

Feedback & suggestions

We aim to provide the best possible treatment and care for patients and are committed to improving the quality of services.

We listen to patients and their families. There are three ways to get your message to us:

• Complete a ‘We are listening‘ card and hand it to a member of staff or complete a Freepost “comments, compliments and suggestions” card and post it at no cost to you.
• Call us on 01698 858373 Monday – Friday from 9am – 5pm
• Share your story at Care Opinion or call 0800 122 31 35. Please see recent comments made about NHS Lanarkshire.

Complaints

The overwhelming majority of issues are best and most quickly resolved by simply speaking with ward or facility staff.

However, we appreciate this can be sometimes be difficult or involve deeply personal and sometimes complex matters requiring further enquiries or investigation.

To make a complaint, please visit:

• Make a complaint

Our staff will deal with your concern or complaint in an efficient and courteous manner and we hope you will treat our colleagues with the same respect.

Executive directors and senior managers

Contact details for NHS Lanarkshire board members including:

• Executive and Non Executive Directors
• Our Senior Team

Reporting fraud

If you think that fraud has occurred, or is about to occur you can raise your concerns directly with NHS Counter Fraud Services (CFS) via the telephone hotline or (anonymously, if desired) via the CFS website:

• Fraud Hot Line: 08000 151628
• CFS website

NHS Lanarkshire has initiatives that actively seek to identify fraud or assist staff to identify fraud. These initiatives include:

• An ongoing programme of fraud awareness sessions
• A programme of proactive work by CFS designed to promote awareness of fraud and to actively search for fraud in identified high risk areas.
• Participation in the National Fraud Initiative (NFI), a biennial data matching exercise comparing data (such as payroll information) from across the public sector with a view to identifying potential fraud.

Careers & vacancies

NHS Scotland is the largest single employer in Scotland and one of the largest healthcare employers in the world.

We offer a huge range of exciting employment and career-building opportunities. Find out more on our careers pages

Requesting health records

For information about requesting health records visit our Health Records page.

Freedom of Information requests

If you have Freedom of information (FOI) request, please visit our FOI section.

Media Enquiries

For all media enquiries contact the NHS Lanarkshire Communications Department by emailing media@lanarkshire.scot.nhs.uk 
If your media request is urgent, please call us on 01698 858106.
For media enquiries out of hours, including the bank holidays, please call the switchboard on 01236 748748 and ask for the on duty press officer.

Enquiries about our website

General Enquiry

If you have a general question about NHS Lanarkshire or any of its services, contact our General Enquiry Line on 0300 3030 243 or email us: info@lanarkshire.scot.nhs.uk

For the main switchboard contact 01236 748748.

About this website

This is the first version of our new website. The website:

• should make information about NHS Lanarkshire easier to find
• has been optimised to work well on desktops, tablets and mobile phones

If you can’t find what you’re looking for please contact our General Enquiry Line on 0300 3030 243.

If you are experiencing difficulties viewing our website email web@lanarkshire.scot.nhs.uk.

We welcome your feedback

Please tell us what you think about our website by emailing web@lanarkshire.scot.nhs.uk

General Enquiries

If you have an enquiry about a service, please visit our A-Z of Services for contact information. 

If you have a general question about NHS Lanarkshire or any of its services that not listed in the A-Z of Services, contact our General Enquiry Line on 0300 3030 243, or email us at info@lanarkshire.scot.nhs.uk

For the main switchboard contact 01236 748748.