From 22 May, teams within the corporate directorate will be the first area to be asked to participate in this year’s cycle of iMatter – North and South health and social care partnerships and the vaccination service will follow shortly thereafter.
Staff will be asked to complete their questionnaire by email or in paper format by Monday 12 June. Staff can also receive their questionnaire via text messaging service (SMS) by notifying their line manager.
Look out for details of the dates for your area in the staff briefing. The full timeline of this year’s iMatter cycle is provided below:
Directorate Questionnaire Period
All corporate directorates (including PSSD) 22 May to 12 June 2023
Acute directorate 5 June to 26 June 2023
North and South Health and Social Care Partnerships 19 June to 10 July 2023
Vaccination service 19 June to 10 July 2023
The iMatter continuous improvement model has been designed with the input of staff throughout NHS Scotland to help individuals, teams and health boards understand and improve staff experience – the extent to which employees feel motivated, supported and cared for at work. iMatter puts the focus at team level – each one has their own iMatter team report.
Staff can take just 10 minutes out of their day to fill in their questionnaire, completed anonymously. The completed questionnaires will then be processed by an external company making it totally confidential.
Professor Jann Gardner, chief executive, said: “NHS Lanarkshire recognises the importance of effective employee engagement. Staff who feel engaged, involved and valued provide a strong workforce, which is essential to improve healthcare services.
“iMatter is designed to help line managers understand what it is like for their staff as an individual at work, in their teams and in NHS Lanarkshire.
“Given the pressures that staff have been under – particularly during the Covid pandemic – it is important for us to engage to understand what is good and what is not so good about how we involve our staff. This will allow us to share the best of what we do and provide help in those areas where a bit more support may be required. This helps promote openness and transparency in our teams about staff experience at work and, over time, supports each team’s development and ultimately patient experience. It recognises that there is already a lot that is good about our teams and our workplace, but we should always be looking to learn and improve.”
Completing the questionnaire – online, on paper or by SMS (test message) – allows staff the chance to give feedback on, and be involved in, influencing change and improvement in their workplace.
Evidence shows that the better the experience of staff at work, the better the experience of patients and their families.
Please take the time to fill in the iMatter questionnaire. If you have not received your questionnaire, please speak to your line manager.
If you are a member of staff within the corporate directorate, look out for your iMatter questionnaire on 22 May.
For more information, including details of your local iMatter champion, visit the dedicated iMatter page on FirstPort at: http://firstport2/resources/programmes-projects/imatter/default.aspx
