Behind every improvement in patient safety at University Hospital Hairmyres, there’s a steady, thoughtful presence — and this year, Risk Management Facilitator Lesley Mallon has been named a finalist in the NHS Lanarkshire Staff Awards 2025.
Lesley’s role spans incident reporting, clinical governance and family liaison — but colleagues say it’s her empathy, organisation and humanity that make the biggest difference. Whether quietly assembling review panels or offering a listening ear to relatives after a serious event, she approaches every task with care, compassion and absolute professionalism.
She is especially valued for how she handles Significant Adverse Event Reviews, supporting both families and staff with clear, respectful communication that focuses on healing and learning — not blame. Her dedication ensures difficult moments lead to meaningful, lasting change.
Described as “unfailingly kind” and a “calm force for good,” Lesley’s work helps turn complex processes into safer, more compassionate care for all.
