Health & Social Care North Lanarkshire is refreshing how we engage and communicate through Care Opinion with a relaunch now scheduled for Friday 21 October.
Each service has identified key staff and is training them to ensure there is always someone well placed to respond empathetically to individual stories.
Trudi Marshall, nurse director, Health & Social Care North Lanarkshire, said: “Care Opinion is a fantastic way for people in our communities to share their experiences with us, allowing us to identify what is working well and areas where we can make further improvements.
“We’re determined to use Care Opinion to highlight, promote and reward outstanding care; share service developments stemming from feedback; and ensure existing high standards are built upon.”
An introductory training session, which is being recorded, is taking place on Thursday 22 September for all staff who will be responding to published feedback.
You can register for this one hour session at: https://teams.microsoft.com/registration/qUxzUFQ-XU6gm4SajiZ_wA,_yFS9ovQ7ECeRwayo0OTVA,6qkDS07FLEOmKFYgJmgV0A,eldFnzMAWUOCV7TYT92VEQ,3PSHIdF8SkORfKIh0Irr8w,JtM9WeBcHEizKuzxSOPPXQ?mode=read&tenantId=50734ca9-3e54-4e5d-a09b-849a8e267fc0
A second session concentrating on responding on Care Opinion is being held on Tuesday 04 October with registration available at: https://teams.microsoft.com/registration/qUxzUFQ-XU6gm4SajiZ_wA,_yFS9ovQ7ECeRwayo0OTVA,6qkDS07FLEOmKFYgJmgV0A,jpiIrscl20i8tglUOjP1Gg,Iqj1GzkjUkOCjxSdpRhWZA,iR-9s18KlkG836-8fGFqzQ?mode=read&tenantId=50734ca9-3e54-4e5d-a09b-849a8e267fc0
