NHS Lanarkshire’s quality directorate has developed a new info graphic in consultation with staff groups across the organisation to summarise the Lanarkshire Quality Approach.
Karon Cormack, director of quality, explains: “Starting with the inner circle, our service users and staff are at the heart of everything we do and are central to informing the annual objectives of the NHS Lanarkshire quality strategy. We believe that leading with compassion will support staff to be the best they can be and help to create the learning culture required to flourish. We want to be an organisation with a focus on learning and improving.
“The six ‘Is’ – which are involvement, intelligence, investigation, implement, improvement and inquisitive – explain the components of our whole system quality approach including feedback, finding and reviewing evidence and using current methodology to provide assurance on quality of care and create opportunity to learn, leading to changes being implemented.
“The ‘tail’ of the ‘Q’ includes our values of working together, fairness and respect which are applied to how we work with service users and staff.”
To view the info graphic, click here.
