Karen Logan, a Clinical Support Worker with over 17 years of service in transplant care, has been awarded the prestigious Chair Award at the 2024 Staff Awards. This recognition celebrates Karen’s unwavering commitment to her patients and her outstanding contributions to the transplant follow-up clinic, where she has become a cornerstone of care.
Karen has spent nearly two decades providing vital support to some of the most vulnerable patients. As the face of the transplant follow-up clinic, she manages everything from scheduling appointments and taking samples to monitoring patient health and ensuring timely follow-ups. Her deep familiarity with her patients has made her an invaluable point of contact for both patients and staff, and her exceptional dedication has shaped the service into what it is today.
Reflecting on her well-deserved recognition, Karen said: “I am truly honoured to receive this award. For me, the most important part of my job is making sure my patients feel cared for and supported at every step of their journey. I’m incredibly proud of the relationships I’ve built with them over the years, and this award is really a reflection of the entire team’s commitment to patient care.”
Karen’s role became especially critical during the COVID-19 pandemic, when many patients were isolated and relying on remote consultations. She stepped up to ensure that her patients continued to receive the care they needed, becoming a crucial link to the outside world for many. Her reassuring presence and ability to spot early medical concerns provided comfort to patients during uncertain times.
Beyond her clinical responsibilities, Karen has always gone the extra mile for her patients. Recognising the difficulties many faced in balancing work and medical appointments, she pioneered the introduction of an early morning clinic to better accommodate their needs. Karen took full responsibility for organising this initiative—securing a location, preparing the clinic, and ensuring everything was ready—without adding strain to the existing outpatient team. This patient-focused solution is just one example of her exceptional compassion and commitment to enhancing care.
Karen’s impact extends far beyond her technical expertise. Her ability to form meaningful relationships with patients and families, often in the briefest of moments, speaks to her genuine investment in their wellbeing. Her renowned skill in taking blood samples—even from the most challenging cases—has earned her the admiration and gratitude of many.
In one recent follow-up, Karen was overjoyed to hear that a patient she had helped earlier in the year was enjoying a healthy pregnancy, with her kidneys functioning well. It’s these personal connections and heartwarming moments that exemplify Karen’s dedication to her patients.
Karen Logan is more than just a Clinical Support Worker—she is a true legend in her field. Her tireless efforts, compassionate care, and patient-first approach have made an immeasurable difference in the lives of those she serves. For all that she does, Karen is a deserving recipient of the Chair Award, recognising her remarkable contributions to healthcare.
