After being paused in March 2020 due to the Covid-19 pandemic, the normal iMatter staff experience survey resumed in August 2021.
Despite the challenging times still faced in the organisation, the corporate management team (CMT) was delighted with the overall response rate of 56 per cent and the employee engagement score (EEI) score of 77 per cent. A number of really positive results were noted about people’s individual experience of working in their teams and their experience of working with their line manager. Well done and thank you to everyone who participated.
Heather Knox, chief executive, said: “The last year has been an extremely challenging one but one that has shown our staff’s commitment, resilience and remarkable capability, which has been stretched above and beyond to support each other while providing continuous person-centred care for our patients.
“Along with my colleagues in the CMT, we are delighted that so many of you took the time, particularly given the current pressures, to share your views and thoughts with us in the survey. It is very much appreciated and helps us to identify and support those areas where some more assistance may be required. NHS Lanarkshire recognises the importance of effective employee engagement. Staff who feel engaged, involved and valued provide a strong workforce. This will be essential as we move forward together through these challenging times.”
The CMT are keen to play their part in supporting teams and used the overall results of the iMatter staff experience survey to develop a Board action plan which is now being taken forward. The CMT decided to focus on two areas around visibility and being involved in decisions.
Please find below, details of the actions agreed by the CMT:
Identified area for improvement – visibility of executive directors across the organisation
ACTION:
- We will look at re-introducing Board walk-rounds and site visits to promote an open culture;
- Executive directors will consider joining site huddles while being sensitive around both these actions to the ongoing challenges faced;
- We will aim to hold open feedback sessions with staff asking ‘what`s working, what`s needed and what`s missing for them’.
Identified area for improvement – staff involvement in decisions
ACTION:
- We will work to promote the work of the Area Partnership Forum and Area Clinical Forum, and their sub structures, highlighting the work they do and how staff can be involved;
- We will look at alternative mechanisms available to allow staff to see how decisions are made.
For a copy of the iMatter Board report for 2021, visit the iMatter page on FirstPort at http://firstport2/resources/programmes-projects/imatter/default.aspx
Moving Forward – 2022 Survey
The iMatter staff experience measure will help us reflect on the past year and build back better together as we continue to grow and emerge from the most challenging times.
Look out for details of the dates for your area in the staff briefing. The full timeline of this year’s iMatter cycle is provided below:
Directorate Questionnaire Period
All corporate directorates (including PSSD) 16 May to 6 June
Acute directorate 30 May to 20 June
North and South Health and Social Care Partnerships 13 June to 4 July
Vaccination service 13 June to 4 July
Want to know more about iMatter?
- Visit FirstPort at: http://firstport2/resources/programmes-projects/imatter/default.aspx;
- Visit the national staff governance website for NHS Scotland at: https://www.staffgovernance.scot.nhs.uk/monitoring-employee-experience/imatter/;
- Visit FirstPort at: http://firstport2/resources/programmes-projects/imatter/default.aspx for contact details of local iMatter champions.
