After being paused in March 2020 due to the Covid-19 pandemic, the normal iMatter staff experience survey resumed in August 2021.
The full iMatter staff experience measure will enable a meaningful opportunity for staff to express their views, feelings and experiences since the Covid-19 pandemic, at work and beyond. It will help us to reflect on the past year and build back better together as we continue to grow and emerge from the most challenging times.
Look out for details of the dates for your area in the staff briefing. The full timeline of this year’s iMatter cycle is provided below:
Directorate Questionnaire Period
All corporate directorates (including PSSD) 16 May to 6 June 2022
Acute directorate 30 May to 20 June 2022
North and South Health and Social Care Partnerships 13 June to 4 July 2022
Vaccination service 13 June to 4 July 2022
Teams within human resources, information and digital technology, organisational development, Salus, finance, public health, strategic planning (including PSSD), communications, medical and the nursing, midwifery and allied health profession (NMAHP) directorates – along with the corporate management team – have received their iMatter questionnaires and are being asked to complete them by 6 June.
The iMatter continuous improvement model has been designed with the input of staff throughout NHS Scotland to help individuals, teams and health boards understand and improve staff experience – the extent to which employees feel motivated, supported and cared for at work.
iMatter puts the focus at team level – each one has their own iMatter team report.
Staff can take just 10 minutes out of their day to fill in their questionnaire, completed anonymously. The completed questionnaires will then be processed by an external company making it totally confidential.
Heather Knox, chief executive, said: “NHS Lanarkshire recognises the importance of effective employee engagement. Staff who feel engaged, involved and valued provide a strong workforce, which is essential to improve healthcare services.
“Given the pressures that staff have been under – particularly during the current Covid pandemic – it is important for us to engage to understand what is good and what is not so good about how we involve our staff. This will allow us to share the best of what we do and provide help in those areas where a bit more support may be required. This helps promote openness and transparency in our teams about staff experience at work and, over time, supports each team’s development and ultimately patient experience. It recognises that there is already a lot that is good about our teams and our workplace, but we should always be looking to learn and improve.”
Completing the questionnaire – online, on paper or by SMS (test message) – allows staff the chance to give feedback on, and be involved in, influencing change and improvement in their workplace.
Evidence shows that the better the experience of staff at work, the better the experience of patients and their families.
iMatter is designed to help line managers understand what it is like for their staff as an individual at work, in their teams and in NHS Lanarkshire.
Please take the time to fill in the iMatter questionnaire by 6 June. If you are in one of the groups above and have not received your questionnaire, please speak to your line manager.
