If you are unable to open a document using the ‘Download’ button you may need to do a hard refresh of the web page.

A hard refresh is a way of clearing the browser’s cache* for a specific page, to force it to load the most recent version of a page. Sometimes, when changes are made to the website, they don’t register immediately due to caching. A hard refresh will usually fix this.

Quick hard refresh can be done by using the following short cut keys:

• Windows: ctrl + F5
• Mac/Apple: Apple + R or command + R
• Linux: F5

For information about other browsers visit the Refresh Your Cache website.

*Caching is the process of storing copies of files in a cache, or temporary storage location, so that they can be accessed more quickly.