The Pre-Assessment Team have received a Big Shout Out to celebrate their innovative approach to ensuring excellent patient care while working to address capacity challenges.
Elsie is NHS Lanarkshire’s Pre-Assessment app, a digital tool that means most patients are no longer required to attend a one-hour appointment in hospital before their procedure or surgery, whilst actually increasing the care and level of contact they receive.
The app has been developed by the Pre-Assessment Team, with every question asked by the app informed by our expert Pre-Assessment Nurses based on what they know patients need at this stage of their care. Patients download the app and complete the required information, as they would have previously provided during a hospital appointment. This information is then checked by the nursing team, and the app allows a greater level of patient-centred care as the built-in messaging service means patients can ask questions and get a direct response from one of our nurses.
Judith Park, Director of Acute Services said: “The work of the team reaching across Lanarkshire, is absolutely phenomenal. Elsie is an incredibly innovative piece of work that shows what we can do with digital innovation to make things better for our patients and staff.”
The Big Shout Out praises NHS Lanarkshire teams for taking an innovative, creative and patient-centred approach to working, and recognises the unique contribution staff make to overcoming the challenges faced across the entire healthcare system.
For more info, visit: https://www.nhslanarkshire.scot.nhs.uk/the-big-shout-out/
