Described as “the backbone of the service,” Infection Prevention and Control Business Manager Pauline Ferula has been named a finalist in the 2025 NHS Lanarkshire Staff Awards.
While clinicians focus on infection risks, Pauline manages everything else — from rotas and procurement to data returns, policies and audit deadlines. Her calm, capable leadership ensures the entire service runs smoothly, safely and without disruption.
Colleagues across the organisation turn to her for advice, answers and reassurance. Known for her fairness, responsiveness and mentoring spirit, she has supported the development of every admin team member, encouraging growth and training opportunities at every turn.
Pauline’s efforts often go unseen, but their impact is felt in every theatre, ward and clinic she supports. Her dedication reflects the very best of NHS values — delivering quiet leadership, tireless support and a steadfast commitment to patient safety.
