New one-Stop eTriage resource for staff now live

To support the rollout of NHS Lanarkshire’s new eTriage digital check-in and triage system, a dedicated FirstPort page has been launched as a one-stop hub for staff. The system is designed to enhance patient safety and streamline emergency department flow — ensuring patients are seen in the right place, at the right time.
This site brings together essential resources to help all staff feel informed and confident ahead of implementation.
FAQs: A detailed eTriage FAQ covers what the system is, how it works, and why we’re introducing it.
Printable poster: – A poster is available to download and display in your department, directing staff to the online resource.
Training videos: eTriage in 90 Seconds: A short explainer on how the system works and the benefits it brings.
What a patient will experience: Walkthrough of a typical patient journey, helping staff understand and explain the process.
TrakCare integration training: A detailed guide (password: etriage) showing how eTriage works in TrakCare, including how to report issues.
For those engaging with the public, a public-facing FAQ is also available to share as needed.
Explore the full guide now on FirstPort: eTriage – staff essential guide.