Karen Logan, a dedicated Clinical Support Worker, has been announced as a finalist for the Staff Awards Ceremony 2024. With seventeen years of service to the transplant team, Karen has become an integral part of the care journey for some of the most vulnerable patients. Known as the regular face of the transplant follow-up clinic, she is truly the heart and soul of the service, providing unwavering support and dedication to her patients.
Karen’s role extends far beyond arranging appointments, taking samples, and monitoring patient health—she is a constant and reassuring presence for both patients and staff. Her deep familiarity with her patients allows her to quickly identify medical concerns, a skill that became particularly vital during the COVID-19 pandemic. As remote consultations became the norm, Karen stepped up to ensure that her patients continued to receive the care they needed. For many, she was their only connection to the outside world, offering much-needed reassurance during a time of uncertainty.
Karen’s dedication to her patients is evident in the ways she goes above and beyond her clinical duties. Recognising that many patients struggled to attend appointments due to work commitments, Karen took the initiative to create an early morning clinic. She secured a location, prepared the room, and made sure everything was ready—all without adding any extra burden to the outpatient staff. This innovative, patient-focused solution is a testament to her compassion and commitment to enhancing patient care.
Karen’s impact isn’t just limited to her technical skills; she forms meaningful relationships with patients and their families, even in brief encounters. Known for her ability to put people at ease and her talent for drawing blood samples—even from the most challenging patients—Karen’s efforts are deeply appreciated by all who work with her.
Recently, Karen followed up with a patient she had helped earlier in the year and was overjoyed to hear that the patient’s pregnancy was progressing well, with healthy kidneys to match. Moments like these highlight her deep connection with her patients and her genuine investment in their wellbeing.
Karen Logan is much more than a Clinical Support Worker—she is a legend in her field. Her tireless efforts, patient-centred care, and compassionate approach have made a profound difference in the lives of many. For all that she does, Karen has been rightfully shortlisted for this award.
