NHS Lanarkshire is resetting how it communicates with staff to support Operation FLOW.
Calvin Brown, director of communications, NHS Lanarkshire, said: “If you don’t know about much about Operation FLOW yet, you’ll certainly hear plenty about in the coming weeks.
“You can find out more in our recent Pulse article and stay up to date by visiting on the Operation FLOW webpage. In short, Operation FLOW is an exciting opportunity for us to all work together to reset our whole health and care system in Lanarkshire – and make a real difference to our patients and staff.
“We thought this was the perfect time to also reset and rethink how we communicate with you.”
“The fantastic team we have right across our services in Lanarkshire is our greatest asset. And the best teams thrive on connection and celebrating their successes.
“Excellent internal communications are at the heart of this. They engage, inform, interest and entertain. They bring us closer and support us to do our best.
We want to evolve our approach to do this better – bringing a fresh tone and style to how we communicate with you.”
The communications reset will build on the launch of the Big Shout Out, a new initiative to recognise our staff. Every month we will shine the spotlight on teams and individuals through the Big Shout Out.
Staff are being asked to get involved and share their views and ideas to help shape the refreshed approach to staff communications.
Calvin said: “I’ve recorded a short video below on the communications reset. And one of the things we are doing is increasing the amount of videos we use – some produced by the communications team and some by you.
“Staff should also look out for the hashtag #TeamLanarkshire on our social media posts and join in.
“We have more ideas we will share with you in the coming weeks and we really want to hear your suggestions too.
“What would you like to see from our communications? How can we give you the information you need in a style that works best for you?”
Email your ideas, comments and suggestions to calvin.brown@lanarkshire.scot.nhs.uk.
