NHS Scotland Chief Executive Caroline Lamb and NHS Lanarkshire Chair Katharina Kasper visited Caldergreen Medical Practice in East Kilbride to learn more about work to strengthen access to services for patients.
They were joined by Dr Mark Russell, Medical Director of South Lanarkshire University Health and Social Care Partnership and Donald Reid, Member of the South Lanarkshire Integration Joint Board.
During the visit, the group with met with Dr Martyn Senior, GP at Caldergreen Medical Practice and colleagues to hear how clinically led innovation and partnership working – including the use of digital access approaches supported by the NHS Board – are helping patients connect with primary care services when they need them.
Katharina said: “I really welcomed hearing first‑hand from GP colleagues about what is working well locally and the challenges they continue to navigate.
“We know that access to GP services matters deeply to patients and as a Board we are committed to listening carefully and working with practices on viable and sustainable improvements that build on strong local foundations.”
Dr Senior said: “It was a valuable opportunity to share how we are striving to improve access for patients through a clinically led approach and the use of digital tools to better manage demand and clinical queries.
“Working in partnership with NHS Lanarkshire and wider colleagues is helping us develop more sustainable ways of delivering care, supporting both patients and staff.”
The visit highlighted clinically‑led improvement work in Lanarkshire, with learning being shared nationally as part of wider NHS Scotland improvement activity to support access to health care services.
