NHS Lanarkshire is one of the first Scottish health boards to see its acute services achieve 10,000 stories on independent healthcare feedback platform Care Opinion.
The national website gathers feedback anonymously from patients and visitors and shares it with NHS services so they can pass on positive feedback and learn from any instances where levels of care may fall short of expectations.
“It’s is an amazing achievement,” said Caroline Brown, Head of Improvement at the Quality Directorate, which manages our acute division’s presence on Care Opinion.
“This demonstrates we’re actively seeking feedback and provides valuable engagement.
“We’ve seen a fantastic rise in the number of posts being responded to by frontline staff rather than the team in quality.
“In November, 86 per cent (121) of stories submitted to the acute division subscription were responded to by staff on the ground, and the other 14 per cent (19) were answered by my colleagues in the quality directorate. More than 88 per cent of stories were responded to within the target of 10 working days.
“This is a very welcome increase compared to the previous months of last year when frontline staff were responding to approximately 50 to 60 per cent of stories.
“Well done to all staff promoting the use of Care Opinion for feedback from patients or their families in relation to their healthcare experience in NHS Lanarkshire.”
