Right Care Right Place
Right care right place
The way we access urgent care has changed. To protect us and the NHS, it’s important you know how to get the right care, in the right place.
If we all use NHS services wisely, we can keep well and get the care we need quickly, safely and as close to home as possible.
COMMUNITY PHARMACY
If you have a minor illness, such as a cold, an upset stomach or general aches and pains, your local pharmacy is the first place you should go for advice. Find out more at https://www.nhsinform.scot/pharmacy
GENERAL PRACTICE
General Practices are open and available for your health and wellbeing needs, but they are continuing to work differently as a result of COVID-19. Find out more at https://www.nhsinform.scot/gp
NHS 24
If you think you need A&E, but it’s not life threatening, call NHS 24 on 111. Or for guidance and advice around common conditions, visit https://www.nhs24.scot/our-services/nhs-inform/
A&E / 999
A&E is for emergencies, such as severe injury, a suspected heart attack or stroke, breathing difficulties, or severe bleeding. Find out more at https://www.nhsinform.scot/right-care
PLANNED HOSPITAL CARE
Planned care refers to pre-arranged health appointments either in a community setting or in the hospital. Planned care services can be accessed for persistent conditions such as diabetes, carpal tunnel and dermatological issues. For information about waiting times visit https://www.nhsinform.scot/waitingtimes
MATERNITY CARE
Maternity care is key to maintaining the best health for yourself and your baby during pregnancy. You should start your maternity care as soon as possible once you know you’re pregnant. You can do this by contacting your General Practice. Find out more at https://www.nhsinform.scot/ready-steady-baby
MENTAL HEALTH SUPPORT
If you’re in need of mental health support, you can contact your General Practice, or call NHS 24 on 111. You can also call Breathing Space on 0800 83 85 87, open Monday – Thursday 6pm to 2am and weekends Friday 6pm to Monday 6am. Find out more at https://www.nhsinform.scot/mentalhealth
DENTIST
If you’re experiencing dental problems such as tooth pain, swollen or bleeding gums, or an injury to your mouth, your local Dental Practice should be the first place you contact. If you’re not registered with a dentist, find your regional dentist helpline at https://www.nhsinform.scot/dental
SOCIAL CARE
If you or someone you know needs help with day-to-day living because of a serious or complex illness or disability, you may be eligible for NHS funded social care. Care Information Scotland provides a range of information and advice on care services, and how to access them. You can call them on 0800 011 3200. Find out more at https://www.nhsinform.scot/right-care
OPTOMETRIST
If you’re experiencing eye problems such as a red or sticky eye, blurred vision, or flashes and floaters, please contact your optometrist who will be able to assist you. Find out more at https://www.nhsinform.scot/optometry
