North Lanarkshire’s health and social care partnership is calling for local people to get in touch with feedback to ensure services improve further.
Health & Social Care North Lanarkshire (HSCNL) is one of more than 500 organisations using Care Opinion to listen to what patients, service users and carers tell them, then respond and act on the feedback.
Care Opinion is an independent, not-for-profit, website that gives patients and carers a way of voicing what they think of the services they receive.
The online service https://www.careopinion.org.uk means that:
- People can share honest feedback easily
- Stories are directed to the service to help them make a difference
- Everyone can see services are listening and evolving in response
Trudi Marshall, nurse director, Health & Social Care North Lanarkshire, said: “As a partnership, we are committed to using Care Opinion as an easy way to ensure we keep listening to, and learning from, the people who use our services.
“Whether they’ve experienced healthcare or social care recently, either as a patient or service user, as a carer or friend of someone else, we want people let us know how it was. What was good? Can we make it better?
“All feedback we receive is handled by Care Opinion which can then ask Scotland’s health and social care services to respond to feedback it receives. Peoples’ names are not shared with us so everything is confidential.
“So, please tell us your experience – help make our services better.”
