Support provided to help staff with challenging telephone conversations
With appointments having to be rescheduled or cancelled over the past two years, call handling staff have frequently found themselves being victims of telephone abuse and aggression. To help provide staff with the tools needed to help them in having these challenging...
Hospital waiting times highlighted in the media
University Hospital Monklands recently featured on BBC Reporting Scotland in a hard-hitting report on NHS waiting times. Lisa Summers, health correspondent of the BBC, interviewed a number of our staff about the steps being taken to address the issue of rising waiting...
Launch of Healthy Smiles animation
An animation promoting good oral health and healthy eating for young children has been unveiled by the Lanarkshire Chinese Association (LCA) in support of the Chinese New Year. New College Lanarkshire graduate Ruben Fernandez created the film designed to encourage...
Sad passing of our colleague David Yuill
It is with great sadness that we have to advise you of the death of David Yuill, a vaccinator with our Covid-19 vaccination service. Claire Denning, service manager for the Covid vaccination service, said: “David was one of the original staff members of the...
Simplicity and a human touch key tools in tackling a complex challenge
Exemplarily partnership working in Lanarkshire is being used as a foundation to pave the way to better patient care across Scotland. NHS Lanarkshire is now one of four national ‘pathfinder sites’ for the discharge without delay (DwD) programme. That means work being...
One year on and over 1.4 million vaccinations administered
NHS Lanarkshire has administered nearly 1.5 million doses of the Covid-19 vaccination since the mass vaccination programme began. A total of 1,442,757 doses have been administered since 1 February 2021 when the mass vaccination programme first started. This includes...
NHS Lanarkshire welcomes new clinical director of public dental service
NHS Lanarkshire welcomes its new clinical director of public dental service, Geraldeen Irving. Geraldeen, who lives in Kilsyth, started in the role on 10 January, having previously been the assistant clinical director of public dental service for NHS Greater Glasgow...
Video message from Heather Knox, NHS chief executive – 11 February 2022
In this week’s staff message, Heather speaks about the Covid-19 cases in Lanarkshire. There is an improving picture with both the number of patients with Covid-19 in hospital and care home cases decreasing. The vaccination programme continues and Heather encourages...
Treatment escalation plans – staff update
Realistic medicine is a national approach to healthcare which puts patients at the centre of decisions made about their treatment and one such project is now being rolled out across acute wards following a successful pilot. Formerly known as the hospital anticipatory...
