NHS Lanarkshire Volunteering

Meet & Greet Volunteer

Meet & Greet Volunteer – Role Purpose

To welcome and direction to patients and visitors attending NHS Lanarkshire hospitals.

Where

Various locations throughout NHS Lanarkshire.

When

Monday – Sunday, various times.

Tasks to be undertaken

Volunteers will be expected to provide directions to patients and visitors in the acute hospitals, escort patients and visitors to department (where appropriate) and show visitors where they will be able to find wheelchairs. 

Tasks NOT to be undertaken

• Manual handling of patients
• Personal care
• Taking patients to the toilet
• Pushing patients or visitors in wheelchairs

Skills, attitudes and experience needed

There is no experience required for this role but the following attributes are desirable:

• Be good natured and patient
• Be a good listener
• Be able to maintain confidentiality
• Be willing to attend regular support meetings
• Be interested in working with people of all ages
• Have an awareness of mental health problems, in particular dementia, depression and anxiety or be willing to undergo awareness training
• Be able to work within Health and Safety and infection control protocols
• Be able to relate well to people and be patient
• Be confident to ask people if they need help in locating a department
• Have good interpersonal skills

Support/Supervision

• A named member of ward staff provides day-to-day support for volunteers on site.
• Support can also be provided from the NHS Lanarkshire Voluntary Services team. You can contact the team at HRVolunteering@lanarkshire.scot.nhs.uk. This mailbox is monitored Monday-Friday 9am-5pm. Alternatively, you can call 07966296367.

Expenses

• Travel expenses can be claimed in line with NHS Lanarkshire policy.
  In order to claim expenses all receipts must be provided when submitting expense claim.
  Please contact the team for more support in claiming back expenses.