NHS Lanarkshire Values

Individual & Organisational Behaviours

Our values—Care and Compassion, Dignity and Respect, Openness, Honesty and Responsibility, and Quality and Teamwork—are demonstrated through the behaviours of individuals, teams, and the organisation, all of which contribute to the success of NHS Lanarkshire.

Value	Individual Behaviour Statement	Organisational Behaviour Statement
Care and Compassion	I purposefully listen to understand what others are saying and need	We actively listen to our people, our teams and service users by acting on their feedback and insights
I show value to others through kindness in my words and actions	We show value to our people and teams through our person centred policies, processes and opportunities
My intention is to understand others’ position, showing empathy to better support them	Our range of support services are accessible to all staff to promote a healthy working environment

Value

Individual Behaviour Statement

Organisational Behaviour Statement

Care and Compassion

Care and Compassion Icon

I purposefully listen to understand what others are saying and need

We actively listen to our people, our teams and service users by acting on their feedback and insights

I show value to others through kindness in my words and actions

We show value to our people and teams through our person centred policies, processes and opportunities

My intention is to understand others’ position, showing empathy to better support them

Our range of support services are accessible to all staff to promote a healthy working environment

Value	Individual Behaviour Statement	Organisational Behaviour Statement
Dignity and Respect	I am courteous and considerate of others’ ideas, needs and viewpoints	We consider the individual requirements of our people, teams and service users
I am curious about others and value differences	We embrace diversity and celebrate the differences in our people, teams and service users
My words and actions are appropriate and personalised to each individual	Our decisions are guided by fairness and consistency to ensure everyone is treated equitably

Value

Individual Behaviour Statement

Organisational Behaviour Statement

Dignity and Respect

Care and Compassion Icon

I am courteous and considerate of others’ ideas, needs and viewpoints

We consider the individual requirements of our people, teams and service users

I am curious about others and value differences

We embrace diversity and celebrate the differences in our people, teams and service users

My words and actions are appropriate and personalised to each individual

Our decisions are guided by fairness and consistency to ensure everyone is treated equitably

Value	Individual Behaviour Statement	Organisational Behaviour Statement
Openness, Honesty and Responsibility	I act with the best intentions and trust in others to do the same	We trust people to make informed decisions, ensuring commitment to doing what is right
I take ownership for my work and how it contributes to NHS Lanarkshire	We harness the individual efforts that deliver the wider health and social care outcomes of NHS Lanarkshire
My approach is clear, straightforward and transparent	Our aim is to foster a culture where everyone feels safe to speak up and contribute honestly

Value

Individual Behaviour Statement

Organisational Behaviour Statement

Openness, Honesty and Responsibility

Care and Compassion Icon

I act with the best intentions and trust in others to do the same

We trust people to make informed decisions, ensuring commitment to doing what is right

I take ownership for my work and how it contributes to NHS Lanarkshire

We harness the individual efforts that deliver the wider health and social care outcomes of NHS Lanarkshire

My approach is clear, straightforward and transparent

Our aim is to foster a culture where everyone feels safe to speak up and contribute honestly

Value	Individual Behaviour Statement	Organisational Behaviour Statement
Quality and Teamwork	I take pride in my work and always produce the best outcomes I can	We appreciate, promote and celebrate the great work of our people and teams
I support and build on others’ ideas and work to agreed outcomes	We support our people and teams encouraging them to innovate, improve and impress
My aim is to work with others in a mutually supportive and beneficial way	Our aim is to work in collaboration and partnership with our people, our teams and our service users

Value

Individual Behaviour Statement

Organisational Behaviour Statement

Quality and Teamwork

Care and Compassion Icon

I take pride in my work and always produce the best outcomes I can

We appreciate, promote and celebrate the great work of our people and teams

I support and build on others’ ideas and work to agreed outcomes

We support our people and teams encouraging them to innovate, improve and impress

My aim is to work with others in a mutually supportive and beneficial way

Our aim is to work in collaboration and partnership with our people, our teams and our service users