Staff Care and Wellbeing

24 hour Helpline
Peer Support
1:1 Support
Pastoral Supervision
Mindfulness
Value Based Reflective Practice (VBRP)
Schwartz Rounds
Critical Incident Stress Management (CISM)
Resilience Training
Training and Education
Spiritual Care Areas and Facilities
Who provides staff care
Making a referral
Contact Staff Care & Wellbeing
Other useful contacts

All people share deep needs and concerns around the meaning of life and hope in times of difficulty and we can all experience stress and anxiety in both our personal and professional lives. Healthcare staff are no different. Some people struggle with work/life balance whilst others struggle with questions of meaning and purpose such as, ‘why is this happening?’, ‘is there a point to what I do?, ‘how can I cope?’.

The Staff Care & Wellbeing service seeks to build resilience and enhance wellbeing through: provision of regular wellbeing focused classes and events; promoting wellbeing information; 1:1 active listening; peer support; group support; and a variety of training courses.

Staff Care & Wellbeing can provide support that is tailored to meet the needs of individuals and staff groups; a confidential and safe space to share and reflect on experiences, identify sources of strength, and build resilience. Services are accessible to all staff within NHS Lanarkshire and North and South Lanarkshire Health & Social Care Partnerships.

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Staff Care & Wellbeing Leaflet

24 hour Helpline

The 24hr helpline provides access for staff to speak to experienced listeners trained in a variety of techniques to support colleagues dealing with difficult situations. Following initial assessment, this support can be provided over the phone or an appropriate face to face meeting can be arranged.

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Peer Support

Trained peer supporters in NHS Lanarkshire come from a range of disciplines and provide a confidential and non-judgemental service to colleagues. Peer support is managed by Staff Care & Wellbeing and is an early support for staff with access to early intervention and additional support and signposting.

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1:1 Support

Staff also have access to one to one support with a member of the Staff Care & Wellbeing Team either face to face or by telephone.

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Pastoral Supervision

Provides staff and peer supporters with an opportunity for reflection on practice in a 1:1 setting. There is flexibility around sessions which take place on a regular basis for a fixed term or ongoing whichever is required.

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Value Based Reflective Practice (VBRP)

Facilitated VBRP provides staff with space to reflect on relationship between their own values, motivations and purposes and their day to day experience of practice. Can be used by staff groups for ongoing support or on a one-off or short-term basis to respond to particular issues, or service changes.

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Schwartz Rounds

A multi-disciplinary forum where staff can come together regularly to discuss the emotional and social aspects of working in healthcare.

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Critical Incident Stress Management (CISM)

For individuals and teams, CISM is designed to provide support for those who have experienced difficult or traumatic events.

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Resilience Training

Resilience is the capacity to remain flexible in our thoughts, feelings and behaviours when faced by a life disruption, or extended periods of pressure, so that we emerge from difficulty stronger, wiser and more able. Many teams and individuals benefit from taking time out to explore new strategies.

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Training and Education

Bespoke sessions can be developed for staff including introduction to spiritual care, assessing spiritual needs, bereavement and loss, helpful approaches to spiritual care, and emotional resilience.

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Spiritual Care Areas and Facilities

Spiritual care is about nurturing the spirit which is an important ingredient in building resilience. Each of the acute sites offer sanctuaries and wellbeing areas where staff are always welcome to drop in and spend time whether for peace and quiet, prayer, reflection and contemplation, reading or rest.

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Who provides staff care

Services are delivered by the Spiritual Care & Wellbeing Team who contribute a wealth of experience, skills, and knowledge e.g. registration and accreditation with UK Board of Healthcare Chaplains (UKBHC), Nursing & Midwifery Council (NMC), British Association of Counselling & Psychotherapy (BACP), and International Critical Incident Stress Foundation (ICISF).

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Making a referral

Self-referrals as well as management referrals, with staff consent, can be made to the service. If you would like to make a referral, have a confidential enquiry or wish to learn more about any of the staff care services this can be done through the 24hr helpline on 01698 752000 or email staffcare@lanarkshire.scot.nhs.uk.

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