MyCare.scot

The initial version of MyCare.scot allows you to:

• Log in securely
• View hospital appointments
• See information about your medicines, allergies and vaccinations
• Receive digital letters
• Find services using a service finder
• See your personal details

As MyCare.scot develops, you will be able to book and change your appointments, view test results and scans and access online services such as Near Me.

You can access MyCare.scot from anywhere, which will mean you won’t have to repeat your story at every appointment and give staff have the right information at the right time to make decisions about your care.

MyCare.scot is run by a national programme called Digital Front Door (DFD), managed by NHS Education Scotland in partnership with Scottish Government. We are working with health and social care colleagues and users across Scotland to develop an online service which will change how people access their health and care information.

The first version of MyCare.scot launched in Lanarkshire in December 2025 and will roll out into other areas of Scotland throughout 2026.

We are developing MyCare.scot in collaboration with people who will be using it, following best practice guidelines set out by the Digital Scotland Service Standard, which encourages an iterative approach to service design.

We are working with health and social care organisations across Scotland to assess their readiness to start using MyCare.scot.

The first version of MyCare.scot launched in Lanarkshire in December 2025. Launching MyCare.scot to a small group of users as early as possible means we can learn what works and be better informed about what people want and need in future versions.

This first version is just the start. In time, MyCare.scot will be able to do a wide range of different things, offering people more choice about when, where and how they access their health and care information.

Your local Health Board or social care organisation will get in touch with you directly at the right time, to invite you to start using the first version of MyCare.scot.

We are developing MyCare.scot incrementally, so we can be sure it is fit for purpose and works as it should. We know that one of the main things people want to do is to use MyCare.scot to book appointments, so that’s one of our priorities.

In time, MyCare.scot will be able to do a wide range of different things, offering people more choice about when, where and how they access their health and care information. As soon as we are confident that the existing functionality is working, we will start developing the next stages of the service, including features like booking appointments.

Your information will be protected by the same safeguards that exist for your health and care information generally.  Only you and the people providing your care will have access, to provide you with the support you need. You can read more about the safeguards in place in Scotland’s health and social care data strategy.

ScotAccount provides you with a secure and simple way to access public services online, including MyCare.scot for health and social care.

Using ScotAccount helps keep your information safe and protects you against fraud. Designed with privacy in mind, you will only be asked to share the minimum amount of personal information that is needed to access a service.

Find out more about ScotAccount by watching this short video, and for a full list of services currently using it, visit mygov.scot. You can also read more about how ScotAccount was designed and how your information is protected in our blogs.

We are committed to ensuring that, as far as possible, everyone who wants to use digital options is able to do so. We have already carried out extensive equity, diversity and inclusion engagement work as part of MyCare.scot and will continue to co-design it with input from people with lived experience and their representatives, to ensure that it is as accessible as possible.

You can read the first version of our Equality Impact Assessment, published in August 2023:

More information about the EQIA is available at HIS Engage – Digital Front Door: Equality Impact Assessment.

We know that MyCare.scot won’t be right for everyone, so existing channels of communication and access will continue to be available alongside it. We are currently researching other channels and working with colleagues to ensure that all routes are equally represented to allow people maximum choice in how, when and where to access their information.

The NHS England app was developed specifically to support NHS trusts in England and configured specifically for their IT infrastructure.  It also doesn’t cover social care. At the start of this journey, we looked at whether we were able to adopt or adapt their app but it wasn’t possible, because of our differing structures and requirements.

NHS Scotland has different policies, approaches and structures from our counterparts elsewhere and the digital systems each nation uses reflect the different natures of our health systems.

For example, the NHS app in England is underpinned by services like NHS Spine and NHS Wayfinder, which Scotland does not use. The services that feed into the app are also different, such as England’s electronic referrals and prescribing systems. We use the Community Health Index (CHI) system, which is not the same as the English equivalent.

We are keen to learn from the experience of other UK health and care apps and are working closely with NHS England and the other UK nations to share our work and encourage common approaches to maximise efficiency.

NES is working closely with NHS England on development of MyCare.scot in Scotland. While ​ Scotland’s systems architecture is significantly different from England’s, we are learning from their development of digital health and care services and adapting technologies where possible.

The first version of MyCare.scot launched in Lanarkshire in December 2025 and will roll out into other areas of Scotland throughout 2026. A more detailed timeline for this rollout will be published by Scottish Government in December.

NHS Education for Scotland (NES) awarded BJSS a contract to serve as the delivery partner for their new MyCare.scot service. The total contract value awarded to BJSS represents the maximum projected expenditure, assuming all contract extensions are used and the demand for resources is fully met over a period of three years. As noted in this year’s Programme for Government, funding for the initial launch of MyCare.scot for the Financial Year 25/26 was costed at £12million.

The contract is for three years split into three 12-month periods.

MyCare.scot is funded by the Digital Health and Care Directorate of Scottish Government, with up to £12m funding agreed for financial year 2025-2026. Costs beyond this are dependent on agreement of a full business case by Scottish Government.

In the first version of the MyCare.scot service, people are able to:

• sign into a secure account using ScotAccount
• check personal details, like their name and address
• view their appointments
• receive digital letters
• see information about vaccinations,
• access a directory of other health and care services

As the service develops, people will be able to do much more, like book appointments and check test results.

The first version of MyCare.scot launched in Lanarkshire in December 2025 and will roll out into other areas of Scotland throughout 2026.